Mobility Protect by AXXESS
Tap-In, On-Demand Protection
About Mobility Protect
"Mobility Protect is a first-of-its-kind “Tap-In, On-Demand” protection plan, designed exclusively for Touch ‘n Go card and RFID users. This unique plan activates coverage when users tap their card on public transport, at parking facilities, or on toll roads, and deactivates when the journey ends. Each tap offers tailored benefits based on the usage, providing peace of mind during the commute."
Toll Road Protection
Accidental Death & Permanent Disablement
Lump sum payout if you suffer from an accident that leads to death or permanent disablement.
Accidental Death & Permanent Disablement – during Public Holidays
Additional lump sum payout if you suffer from an accident during Public Holidays that leads to death or permanent disablement.
Transportation Allowance
Reimburses up to the sum insured for transportation charges incurred due to an accident resulting in the car being towed.
Hotel Accommodation Allowance
Reimburses up to the sum insured for the cost of hotel accommodation incurred due to an accident resulting in the car being towed
Accidental Medical Reimbursement
Reimburses the cost of medical expenses up to the sum insured in the event of an accidental injury
Daily Hospital Income
A daily cash payout for each day of hospitalisation for up to 7 day(s) in the event of an accident that leads to hospitalisation.
Damage to Tyres
Reimburses up to the sum insured for the cost of tyre(s) replacement in the event of your car tyre(s) being accidentally damaged.
Parking Protection
Accidental Medical Reimbursement
Reimburses the cost of medical expenses up to the sum insured in the event of an accidental injury
Snatch Theft
Reimburses up to the sum insured for the loss of personal valuables in the event of snatch theft.
Car Key Replacement due to Accidental Damage and/or Theft
Reimburses up to the sum insured for car key replacement due to accidental damage and/or theft.
Vehicle Break-in
Reimburses up to the sum insured for the loss of personal valuables in the event of forcible entry into the vehicle.
Transportation Allowance
Reimburses up to the sum insured for transportation charges incurred due to an accident resulting in the car being towed.
Public Transport Protection
Accidental Death & Permanent Disablement
Lump sum payout if you suffer from an accident that leads to death or permanent disablement.
Accidental Death & Permanent Disablement – during Public Holidays
Additional lump sum payout if you suffer from an accident during Public Holidays that leads to death or permanent disablement.
Accidental Medical Reimbursement
Reimburses the cost of medical expenses up to the sum insured in the event of an accidental injury.
Daily Hospital Income – Accident Only
A daily cash payout for each day of hospitalisation for up to 7 day(s) in the event of an accident that leads to hospitalisation.
Snatch Theft
Reimburses up to the sum insured for loss of personal valuables in the event of snatch theft
Transportation Allowance
Reimburses up to the sum insured for the transportation charges incurred due to bus accident only
Insurance Benefits Overview
Parking at Secured Parking Spaces :
– Accidental hospital income
– Accident medical reimbursement
– Vehicle break-in with loss of valuables
– Key replacement/reimbursement
– Snatch theft
– Inconvenience benefit, due to accident within parking compound
– Others
Usage of Toll Roads :
– Accidental hospital income
– Accident medical reimbursement
– Vehicle break-in with loss of valuables
– Key replacement/reimbursement
– Snatch theft
– Inconvenience benefit, due to accident within parking compound
– Others
Public Transport :
– Accidental hospital income
– Accident medical reimbursement
– Vehicle break-in with loss of valuables
– Key replacement/reimbursement
– Snatch theft
– Inconvenience benefit, due to accident within parking compound
– Others
"Enjoy up to 30 days COMPLIMENTARY coverage, when you subscribe to Mobility Protect."
For a limited time only
Eligibility
- You must be between the age of 18 and 75 years (age based on your last birthday).
- You must be a Malaysian citizen or a Malaysian resident, legally residing, working and/or studying in Malaysia.
- You must have an active Touch ‘n Go card
All this for just RM2.99/month
[Subject to 8% SST]
Choose Your Preferred Coverage Period
“Applicable for anyone aged from eighteen (18) years up to seventy-five (75) years (age before next birthday)”
Frequently Asked Question
A1: Mobility Protect is an insurance plan designed exclusively for Touch ‘n Go cardholders providing coverage when Touch ’n Go cards and RFID tags are used. Mobility Protect provides coverage when using toll roads, parking at secured parking lots, and when using public transport such as MRT, LRT, BRT, monorails, DRT, and buses. Please note that ferry services are exempted from coverage.
A2: Simply tap your Touch ‘n Go card at the entry and exit points of toll booths, parking facilities, MRT, LRT, BRT, monorail stations, and buses. Your insurance coverage is activated as soon as you “tap in” and ends the moment you “tap out”.
A3: The premium is RM2.99 for monthly coverage or RM35.88 for annual coverage. Premium is subject to SST at 8%.
A4: To get started, visit our webpage at www.axxess.com.my/mprotect and follow these easy steps:
- Step 1: Enter your personal details
- Step 2: Review your information
- Step 3: Complete your payment
You will receive a notification once you have completed the registration and payment is successful. You will in addition receive an email within 48 hours of registration, with your ID and Password to access the subscriber dashboard, for details of your insurance coverage, policy, claim forms etc. Your insurance cover will start when you receive the email on registration and successful payment. You must refer to your Policy Schedule to know when your policy starts.
A5: Mobility Protect is available to all Malaysians and foreign nationals who legally reside in Malaysia, and possess an active Touch ‘n Go card. You must be between age 18 years to 75 years (both inclusive). Age is calculated as at last birthday.
A6: Yes, each trip activates your coverage automatically.
A7: Your subscription will be renewed automatically every month or every year depending on the policy period selected, until cancelled.
A8: Yes, you can. Please write to AXXESS Customer Service at enquiry@axxess.com.my, but payment is non-refundable for monthly policies. However, if you have purchased an annual policy, your premium will be refunded on a pro-rated basis if no claim has been made.
A10: You can contact AXXESS Customer Service at enquiry@axxess.com.my or Whatsapp at +6010 823 1670 (Monday to Friday, 9am to 6pm) or Touch ‘n Go at +603 2714 8888 / careline@touchngo.com.my (Monday to Friday, 8am to 8pm).
A1: Yes, Mobility Protect is available for all Touch ‘n Go cardholders.
A2: Yes, you can link multiple Touch ‘n Go cards and RFID tag to one Mobility Protect subscription and that card and RFID tag has to be registered with Touch ‘n Go. To register, please visit https://tngportal.touchngo.com.my/#registration (cards) and https://rfid.touchngo.com.my/register (RFID tag)
At any one event, the insured person will only be eligible to purchase only one policy irrespective of the number of Touch ‘n Go cards held by the Insured Person.
A3: If you lose your Touch ‘n Go card, report the loss immediately to Touch ‘n Go. Your coverage will be void until you receive a replacement. Additionally, please update us with the serial number of your new Touch ‘n Go card.
A4: No, the card must be valid, to be eligible for Mobility Protect. You can refer to your card for the date of expiry.
A5: No, the coverage cannot be transferred and is only available for the registered cardholder.
A6: No, you can use it as many times as needed, with coverage activated for each time you “tap in” and ends the moment you “tap out”.
A1: Mobility Protect provides customised insurance protection when using public transport and/or toll roads, as well as parking at secured parking facilities.
A2: One (1) month or Twelve (12), months depending on the policy purchased.
A3: Coverage activates each time you tap in and remains active until you tap out. For RFID users, coverage begins as soon as you pass through the toll gate and ends when you exit.
A4: Coverage includes accidents and incidents that occur when Touch ‘n Go card is used in public transport and/or toll roads, as well as while parking at secured parking facilities. For more details, please refer to the policy wording.
A5: No, Mobility Protect is limited within Malaysia.
A6: No, You must refer to your Policy Schedule to know when your policy starts. Coverage begins immediately when you tap in your Touch ‘n Go card within the period of insurance.
A9. No. The coverage will remain in force until expiry of the policy.
A10. This insurance policy is underwritten by AIG Malaysia Insurance Berhad (200701037463).
Please write to AXXESS Customer Service at claims@axxess.com.my or Whatsapp at +6010 823 1670. We’ll send you the claim form and a checklist of the supporting documents you’ll need to submit. The insurance service provider will process your claim within 14 working days, subject to the complete information provided and complexity of the case, and will remit the funds directly to your bank. You can also access the claim form on the subscriber dashboard.
Yes, you will need your Touch ‘n Go transaction history and proof of the incident. To obtain your Touch ‘n Go transaction history, please visit https://tngportal.touchngo.com.my/ .
A3: No, the premium is non-refundable regardless of usage.
A1: Mobility Protect is an insurance plan designed exclusively for Touch ‘n Go cardholders providing coverage when Touch ’n Go cards and RFID tags are used. Mobility Protect provides coverage when using toll roads, parking at secured parking lots, and when using public transport such as MRT, LRT, BRT, monorails, DRT, and buses. Please note that ferry services are exempted from coverage.
A2: Simply tap your Touch ‘n Go card at the entry and exit points of toll booths, parking facilities, MRT, LRT, BRT, monorail stations, and buses. Your insurance coverage is activated as soon as you “tap in” and ends the moment you “tap out”.
A3: The premium is RM2.99 for monthly coverage or RM35.88 for annual coverage. Premium is subject to SST at 8%.
A4: To get started, visit our webpage at www.axxess.com.my/mprotect and follow these easy steps:
- Step 1: Enter your personal details
- Step 2: Review your information
- Step 3: Complete your payment
You will receive a notification once you have completed the registration and payment is successful. You will in addition receive an email within 48 hours of registration, with your ID and Password to access the subscriber dashboard, for details of your insurance coverage, policy, claim forms etc. Your insurance cover will start when you receive the email on registration and successful payment. You must refer to your Policy Schedule to know when your policy starts.
A5: Mobility Protect is available to all Malaysians and foreign nationals who legally reside in Malaysia, and possess an active Touch ‘n Go card. You must be between age 18 years to 75 years (both inclusive). Age is calculated as at last birthday.
A6: Yes, each trip activates your coverage automatically.
A7: Your subscription will be renewed automatically every month or every year depending on the policy period selected, until cancelled.
A8: Yes, you can. Please write to AXXESS Customer Service at enquiry@axxess.com.my, but payment is non-refundable for monthly policies. However, if you have purchased an annual policy, your premium will be refunded on a pro-rated basis if no claim has been made.
A10: You can contact AXXESS Customer Service at enquiry@axxess.com.my or Whatsapp at +6010 823 1670 (Monday to Friday, 9am to 6pm) or Touch ‘n Go at +603 2714 8888 / careline@touchngo.com.my (Monday to Friday, 8am to 8pm).
A1: Yes, Mobility Protect is available for all Touch ‘n Go cardholders.
A2: Yes, you can link multiple Touch ‘n Go cards and RFID tag to one Mobility Protect subscription and that card and RFID tag has to be registered with Touch ‘n Go. To register, please visit https://tngportal.touchngo.com.my/#registration (cards) and https://rfid.touchngo.com.my/register (RFID tag)
At any one event, the insured person will only be eligible to purchase only one policy irrespective of the number of Touch ‘n Go cards held by the Insured Person.
A3: If you lose your Touch ‘n Go card, report the loss immediately to Touch ‘n Go. Your coverage will be void until you receive a replacement. Additionally, please update us with the serial number of your new Touch ‘n Go card.
A4: No, the card must be valid, to be eligible for Mobility Protect. You can refer to your card for the date of expiry.
A5: No, the coverage cannot be transferred and is only available for the registered cardholder.
A6: No, you can use it as many times as needed, with coverage activated for each time you “tap in” and ends the moment you “tap out”.
A1: Mobility Protect provides customised insurance protection when using public transport and/or toll roads, as well as parking at secured parking facilities.
A2: One (1) month or Twelve (12), months depending on the policy purchased.
A3: Coverage activates each time you tap in and remains active until you tap out. For RFID users, coverage begins as soon as you pass through the toll gate and ends when you exit.
A4: Coverage includes accidents and incidents that occur when Touch ‘n Go card is used in public transport and/or toll roads, as well as while parking at secured parking facilities. For more details, please refer to the policy wording.
A5: No, Mobility Protect is limited within Malaysia.
A6: No, You must refer to your Policy Schedule to know when your policy starts. Coverage begins immediately when you tap in your Touch ‘n Go card within the period of insurance.
A9. No. The coverage will remain in force until expiry of the policy.
A10. This insurance policy is underwritten by AIG Malaysia Insurance Berhad (200701037463).
Please write to AXXESS Customer Service at claims@axxess.com.my or Whatsapp at +6010 823 1670. We’ll send you the claim form and a checklist of the supporting documents you’ll need to submit. The insurance service provider will process your claim within 14 working days, subject to the complete information provided and complexity of the case, and will remit the funds directly to your bank. You can also access the claim form on the subscriber dashboard.
Yes, you will need your Touch ‘n Go transaction history and proof of the incident. To obtain your Touch ‘n Go transaction history, please visit https://tngportal.touchngo.com.my/ .
A3: No, the premium is non-refundable regardless of usage.
Note :
All due care has been taken in preparing these FAQs. However, in the event of any inconsistencies between the information provided in these FAQs and the terms provided in the Insurance Company’s Policy Documents, the provisions set out in the Insurance Company’s Policy Documents shall prevail.
